ABOUT US
Pursuing excellence in ServiceNow delivery.
We are a ServiceNow Consulting and Implementation, and Build Partner, and the creator of Delligo
WHO WE ARE
A ServiceNow partner, and the creator of Delligo
Head Ahead is a ServiceNow Consulting and Implementation Partner, and a Build Partner, founded in 2012. In that time we’ve led enterprise ServiceNow programmes across ITSM, ITOM, ITAM, HRSD, and CSM for complex, regulated organisations, and we build and publish our own products on the ServiceNow Store, including Delligo.
OUR STORY
From delivery consultancy to ServiceNow partner
We began in 2012 as a delivery management consultancy, helping clients deliver business-critical projects. Most of our engagements involved leading ServiceNow implementation and operations teams through large-scale transformation programmes, spanning the breadth of the platform’s core modules. As we saw the value the platform brought to these businesses, and recognised that our expertise in structured delivery governance and stakeholder leadership could help clients get far more out of their investment, we decided to become a ServiceNow partner, building products and services focused exclusively for the platform.
EXPERTISE
Platform depth, delivery discipline
We bring deep, hands-on ServiceNow delivery experience to every engagement, from programme governance and roadmap planning through to platform configuration and solution design. We lead complex, multi-workstream programmes for regulated and enterprise clients, using Agile and hybrid delivery models to translate business requirements into structured, executable outcomes.
ITSM
ITOM
ITAM
CSM
AI
Scoped Apps
HRSD
MISSION & VISION
Pursuing operational excellence, raising the standard
We help our clients achieve operational excellence by combining the ServiceNow platform with our expertise in delivery management, people leadership, and enterprise technology. Our vision is to become a globally respected ServiceNow partner, setting new benchmarks that raise expectations across the ecosystem.
OUR CULTURE
Competence, diligence, and care
We believe work should be challenging, meaningful, and rewarding, because that’s what leads to better decisions and more durable outcomes for our clients. We reject the idea that this is simply how things are done, holding ourselves to higher standards in how we deliver, lead, and govern change, even when that means a harder trade-off. It’s why delivery stays predictable, transparent, and accountable, and why we lead every engagement with competence, diligence, and care.
OUR TRACK RECORD
Delivery experience across regulated, mission-critical organisations
Built over two decades of enterprise technology and ServiceNow delivery, across organisations including:
BAE Systems · Deliveroo · Addleshaw Goddard · Vodafone · Skills Funding Agency · Homeserve · CompareTheMarket.com · BGL · Aero Inventory · National Patient Safety Agency