About Us
Who We Are
Head Ahead is an accredited ServiceNow Consulting & Implementation and Build Partner, committed to helping organisations unlock the full potential of the platform. Founded in 2012 as a Technical Delivery Management consultancy — and officially launched as a ServiceNow consultancy in 2019 — we specialise in solving real business problems through expert project delivery, strong leadership, and deep technological expertise.
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Our Mission
To help our clients achieve operational excellence by combining the power of the ServiceNow platform with our mastery in delivery management, people leadership, and enterprise technology.
Our Vision
To become a globally respected ServiceNow partner — setting new benchmarks that raise expectations across the entire ecosystem.
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The Change We’re Creating
We believe many organisations are still in the early stages of realising ServiceNow’s full potential. As the platform evolves rapidly, they’re actively seeking smarter ways to align teams, streamline processes, and drive adoption. With cohesive frameworks and greater visibility, there’s a real opportunity to reduce inefficiencies and unlock lasting value.
At Head Ahead, we help bridge that gap. Drawing on expertise that extends beyond the ServiceNow ecosystem — from delivery excellence to proven leadership and process strategy — we enable clients to achieve more, faster, with less waste and greater clarity.
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Our Story
After leading a range of ServiceNow implementation projects, we realised that many organisations weren’t getting the support they needed to fully leverage the platform’s potential.
We recognised that our strengths in software delivery, leadership, and systems thinking could help change that. To maximise our impact, we became a ServiceNow-focused consultancy — and soon after, an official ServiceNow Consulting & Implementation and Build Partner — doubling down on our mission to create deeper, smarter solutions.
Today, Head Ahead delivers best-in-class consulting services, while mentoring the next generation of professionals and helping our clients lead with clarity, purpose, and confidence. We exist to create meaningful, lasting impact for every organisation we work with.
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Our Culture and Philosophy
At Head Ahead, we believe that work should be challenging, meaningful, enjoyable, and rewarding — a place where growth, clarity, and excellence intersect.
We reject the notion that “this is just how things are done.” Instead, we pursue excellence and set new benchmarks. We focus on what’s within our control and always act in the best interests of our clients.
We’re passionate about creating environments where people come together — motivated, equipped, and committed to meeting organisational needs. We bring the best tools, a mature process framework, and a strong work ethic to every engagement.
We work in sync, commit to our craft, and lead with competence, diligence, and heart.
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Expertise
At Head Ahead, we bring over two decades of hands-on experience across software delivery, enterprise IT transformation, and ServiceNow platform mastery.
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We are specialists in:
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ServiceNow Consulting, Implementation, and Custom Application Development
With deep expertise across ITSM, ITAM, CSM, HRSD, SPM, DEX, Custom Applications and IntegrationHub, we build scalable solutions tailored to complex organisations.
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Enterprise Delivery Leadership
From programme and project management to stakeholder alignment and agile adoption, we lead high-stakes transformations with precision and discipline.
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Strategic Technology Consulting
We help clients align IT with business objectives, define roadmaps, optimise processes, and drive lasting value through digital change.
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Capability & Team Building
We’ve built high-performance, in-house ServiceNow teams that have saved clients significant costs— by reducing external dependency and improving delivery maturity.
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Agile & DevOps Enablement
As Agile practitioners, we embed practices that foster agility, resilience, and continuous improvement across teams.
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Our Clients
A leading global defence and aerospace organisation A top-tier international telecoms operator A consumer-focused utilities and insurance firm A UK government agency responsible for skills and education funding A prominent international law firm A leading on-demand logistics and delivery company A local food distribution charity