​​​​Delligo is a ServiceNow-native solution that empowers enterprises to manage Delegation of Authority (DOA) with speed, structure and audit-ready transparency. It enables faster decisions without compromising governance.

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What is Delegation of Authority (DOA)?

DOA defines who is empowered to make decisions, approve expenditures, or act on behalf of an organisation. An effective DOA framework establishes clear scopes, value thresholds, and time bounds, helping ensure that only authorised individuals take action and that accountability remains traceable and auditable.

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How Delligo can help?

​In many organisations, DOA is still managed through emails, spreadsheets, fragmented systems, or informal conversations. These methods lack a single source of truth, resulting in unclear accountability, duplicated effort, slower handoffs and decision cycles, increased errors, extended audit preparation time, and elevated compliance risk.

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With Delligo, DOA becomes structured, visible and easy to govern, improving accountability while lowering operational and compliance overhead.

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Key Benefits​

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• Manage decision-making and controls at scale across complex organisations through configuration aligned with your organisational model.​​​

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• Reduce hidden costs and effort associated with traditional delegation methods via purpose-built delegation workflows.​

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• Empower teams to act with clear authority and accountability.

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• Enhance compliance and visibility while preventing unauthorised decisions without impeding decision-making.

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• Improve audit efficiency with a complete, time-stamped history and on-demand export capabilities.

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• Establish a single source of truth using Delligo’s live register as the authoritative record for updates to other systems.

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• Minimise setup burden and cost through configuration-led deployment with limited reliance on ServiceNow teams.​​​