Delegation of Authority,
Governed. Connected. Live.
What is Delegation of Authority (DOA)?
Every organisation should be able to answer three questions: who can decide what, are they actually deciding it, and can you prove it later? Most can't, without difficulty.
A Delegation of Authority (DOA) defines who can make decisions on behalf of the organisation, and within what limits.
EY 2024 Research
58%
of organisations have no electronic approval or tracking requirements for their DOA
35%
report difficulty tracking and enforcing their DOA policy across the organisation
How Delligo can help?
But when DOA lives in static policy documents, spreadsheets, and email chains, disconnected from the systems where decisions are actually made, nobody can reliably confirm who holds authority today, enforce it in real time, or prove who held it when it mattered.
The result: delayed decisions, unnecessary escalations, excessive manual effort across maintenance, compliance and audit, and increased risk of unauthorised decisions.
Delligo answers all three questions. It assigns authority, enforces it as the single source of truth, and proves it on demand, live within ServiceNow, across every entity, region, and governance layer, so every approval point stays in sync.
Impact
£1.5M
Annual efficiency gains
99%
Faster authority updates
75%
Compliance effort reduction
50%
Audit effort reduction
Figures based on modelled scenarios for 500 delegates. Results may vary by organisation size, process maturity, system landscape, and integrations.
Features
Delegation Management
Live Authority Register
Time-Bound Delegation
Multi-Currency Support
Audit Logs
Reports & Dashboards
Integration-Ready
Self-Service Support
70%
of organisations still manage DOA via memo and matrix, not a live system.
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Delegation of authority, made live.
Agility
Decisions made at the right level, without delay.
Self-Managed Delegations
Delegates view, manage, and act on their authorities through an intuitive self-service portal, reducing escalations and keeping decision-making at the right level.
Search Decision Makers Instantly
Search across past, current, and future authority records organisation-wide to identify the right decision maker instantly.
Seamless Temporary Delegations
Delegates can pass their authorities to colleagues during absences, ensuring key decisions are never held up.
Efficiency
Reduced effort to manage delegations and keep enterprise systems in sync.
Accelerates Delegation Workflows
Replace email and spreadsheet-based delegation with guided workflows so authorities are set up, updated, and maintained quickly and consistently.
Real-Time Enterprise-Wide Updates
Automatically update connected enterprise systems including HR, Finance, and Procurement in real time, without any manual intervention.
Streamlined Approvals
Eliminate rework, handoffs, and approval chasing so decisions are made at the right level, first time.
Governance
Enforce authority and evidence it on demand
Fits Complex Governance Structures
Configurable to reflect your organisation's unique structure, entities, thresholds, and governance requirements, without changing how you operate.
Strengthens Compliance and Assurance
Captures a complete, audit-ready history of every authority change, giving compliance and audit teams the evidence they need without manual reconstruction.
Workflow Guardrails
Enforce time-bound delegations within defined scope and financial thresholds, ensuring authority never exceeds its approved limits.
See Delligo in Action
The ServiceNow Advantage
Extends your existing investment
Already trusted across ITSM, HR, and GRC, ServiceNow is the natural platform for DOA management. Delligo centralises control without introducing new systems.
Scalable enterprise platform.
ServiceNow supports complex, multi-entity organisations with role-based access, layered hierarchies, and powerful integrations. Delligo inherits this scalability.
Low deployment costs.
No-code configuration means Delligo is up and running quickly, with minimal demand on your ServiceNow product team.
Request the Datasheet
Request the Datasheet to understand why effective Delegation of Authority matters, and how Delligo delivers it on ServiceNow.
Please complete the form. Once verified, we will send the datasheet download link to your business email address.